Module 4 — Seller Conversations Personality: Defensive Resistance: High
Example Transcript

FSBO — Commission Objection

Train with a For Sale By Owner seller who wants to avoid commission. The agent stays calm under skepticism, uncovers the commission motive, workload frustration, and a sooner-than-later timeline — then attempts a low-pressure next step.

Prospect
I'm selling it myself.
Agent
Understood. How has the process been going so far?
Prospect
Fine. Better than paying someone a commission.
Agent
Fair enough. What made you decide FSBO was the better route for you?
Prospect
Because I don't see the point of paying an agent when I can do it myself.
Agent
That makes sense if the goal is keeping more of the money. Was that your main reason, or were there other frustrations with agents too?
Prospect
Mostly the commission. And honestly, agents always act like they're worth more than they are.
Agent
I can understand why you'd feel that way. Did something push you toward trying it yourself, or was this always your plan?
Prospect
A friend sold privately and kept more money, so that pretty much settled it for me.
Agent
Got it. So from your perspective, someone close to you proved it could be done without paying the extra cost.
Prospect
Exactly.
Agent
How has the actual selling process felt compared with what you expected going in?
Prospect
More annoying than I expected.
Agent
Annoying in what way?
Prospect
Constant calls, scheduling showings, people wasting time, paperwork. It's more work than I thought.
Agent
That makes sense. So even though avoiding commission still matters, the workload is starting to become part of the equation too.
Prospect
Yeah, but that doesn't mean I'm handing the whole thing over to an agent.
Agent
Of course. I'm not asking you to make that jump from one call. I'm just trying to understand what you're trying to avoid and what you want this sale to feel like.
Prospect
I want it sold without losing a chunk of money and without it turning into a second job.
Agent
That's fair. Is there a target timeline for when you'd like it sold, or are you flexible as long as you stay in control?
Prospect
I'd rather have it done sooner than later, but I'm not desperate.
Agent
Understood. If there were a way to reduce the workload and still keep control over the decision-making, would you at least be open to hearing what that could look like?
Prospect
Hearing it, maybe. That's different from saying yes.
AI Evaluation

Session Evaluation

Discovery Coverage

Timeline Discussed
Motivation Discussed
Property Needs Discussed
Financing Discussed
Decision Makers Identified
Next Step Attempted

Scores

Conversation Opening8 / 10
Discovery Depth9 / 10
Objection Handling9 / 10
Professional Communication9 / 10
Total Score35 / 40
Training DecisionPASS

Coaching Feedback

Coach Calls Used: 0 Session Duration: 7 minutes Language: English Prospect Personality: Defensive Resistance Level: High
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