Example Transcript
Expired Listing — Frustrated Seller
Practice a tough conversation with an expired listing seller who is frustrated and skeptical. The agent avoids a pitch, uncovers low showing activity, an acknowledged pricing issue, and a still-active six-month move need.
Prospect
What do you want?
Agent
Fair question. I noticed your home was on the market recently and didn't sell, and I wanted to understand what happened before assuming anything.
Prospect
Yeah, well, the last agent already "wanted to understand" too.
Agent
I can imagine you're tired of hearing the same lines. What was most frustrating about the experience?
Prospect
We barely had any real activity.
Agent
Few showings?
Prospect
Hardly any.
Agent
That's frustrating after all that time on market. When activity is that low, sellers usually get stuck wondering whether it was price, presentation, or just poor execution. What did it feel like to you?
Prospect
Probably a mix of everything, but I think the price scared people off.
Agent
Understood. So even from your side, price may have been part of the problem.
Prospect
Maybe. Doesn't mean I'm excited to hear another agent say it.
Agent
Fair enough. I'm not asking you to accept anything blindly. I just want to understand whether the move still matters for you, or if that failed listing changed your plans.
Prospect
I still need to move.
Agent
Got it. Is that something you'd like done within the next six months, or do you have more flexibility than that?
Prospect
Within six months.
Agent
That's important. So the failed listing didn't remove the need, it just made the whole thing harder to trust.
Prospect
Pretty much.
Agent
If you ever revisited the plan, would you need a clearer explanation of pricing and strategy before taking anyone seriously?
Prospect
Yes.
AI Evaluation
Session Evaluation
Discovery Coverage
Timeline Discussed
Motivation Discussed
Property Needs Discussed
Financing Discussed
Decision Makers Identified
Next Step Attempted
Scores
Conversation Opening8 / 10
Discovery Depth9 / 10
Objection Handling9 / 10
Professional Communication9 / 10
Total Score35 / 40
Training DecisionPASS
Coaching Feedback
What Went Well
- You uncovered the limited showing activity, likely pricing issue, and still-active six-month move need.
- You handled frustration without getting defensive or rushing into a listing pitch.
Needs Improvement
- You did not identify whether anyone else is involved in the move decision.
- You could have tested whether the seller would accept a future follow-up more explicitly.
Coach Calls Used: 0
Session Duration: 6 minutes
Language: English
Prospect Personality: Defensive
Resistance Level: High
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