Module 1 — Online Lead Handling Personality: Friendly Resistance: Medium
Example Transcript

Online Lead — Slow Responder

Practice guiding a distracted, low-engagement online lead into a useful conversation. The agent uncovers a work relocation, eight-month timeline, and employer support — without pushing.

Prospect
Yeah... I saw something online.
Agent
Of course. Was there a particular property that stood out, or are you still figuring out what might work?
Prospect
Still figuring it out.
Agent
No problem. Are you looking locally, or is a move from somewhere else part of the picture?
Prospect
Moving from somewhere else.
Agent
Got it. Is that because of work, family, or something else?
Prospect
Work.
Agent
Okay, that helps. Do you already know roughly when the move needs to happen?
Prospect
Around eight months, maybe.
Agent
That gives you some room, which is good. Is your employer offering any relocation help, or are you handling the move on your own?
Prospect
They are helping some.
Agent
That's useful to know. A relocation package can change how fast people want to narrow things down.
Prospect
Yeah, a bit.
Agent
Are you mostly trying to understand neighborhoods first, or are you already comparing actual homes?
Prospect
Neighborhoods first, then homes.
Agent
Makes sense. If I pointed you toward a few areas that tend to work well for people relocating for work, would that be helpful?
Prospect
Yes, that would help.
AI Evaluation

Session Evaluation

Discovery Coverage

Timeline Discussed
Motivation Discussed
Property Needs Discussed
Financing Discussed
Decision Makers Identified
Next Step Attempted

Scores

Conversation Opening8 / 10
Discovery Depth8 / 10
Objection Handling8 / 10
Professional Communication9 / 10
Total Score33 / 40
Training DecisionPASS

Coaching Feedback

Coach Calls Used: 0 Session Duration: 5 minutes Language: English Prospect Personality: Friendly Resistance Level: Medium
Practice this scenario

Ready to try it yourself?

Start a live session to practice this scenario with the AI prospect and receive your own 40-point evaluation.